KUALITAS PELAYANAN DI SISI BARAT COFFEE BOGOR
service, waiter
DOI:
https://doi.org/10.60038/jpv.v4i2.77Abstract
In this research, the focus is on the quality of restaurant waiter service on the West Side of Coffee Bogor. Where good service quality is very important to produce employee performance and create a good hotel image. This research aims to: a.) How is the physical evidence seen at West Side Coffee Bogor? b.) How is the reliability of employees at West Side Coffee Bogor? c.) How is the responsiveness of employees at West Side Coffee Bogor? d.) What is Has the guarantee made by employees at West Side Coffee Bogor been implemented? e.) Is there concern from employees towards guests at West Side Coffee Bogor? The method applied in preparing this Final Assignment is Descriptive.
References
A.F Stoner, James dan Edward Freeman (eds), Manajemen Jilid I; Tugas dan Tanggung Jawab D Prayogo (2018) Jurnal Pariwisata.
Fandy, Tjiptono. 2016. Service, Quality & satisfaction. Yogyakarta. Andi
Ilyas, A., Arshed, N., & Hussain, T. (2016). service Quality and customer satisfaction: a study on islamic Banks of Pakistan. Journal of Business Strategies, 10(1), 73.
Kotler (2019) Kualitas Pelayanan
Nurazizi dan , Fahrizal (2014) Coffe Shop/Kedai kopi
Robbins, Stephen P dan Timothy A Judge. 2014. Perilaku Organisasi. Jakarta: Salemba Empat.
Robbins, Stephen P. and Mary Coulter. 2016. Manajemen, Jilid 1 Edisi 13, Alih Bahasa: Bob Sabran Dan Devri Bardani P, Erlangga, Jakarta.
Sugiyono. (2018). Metode Penelitian Kuantitatif. Bandung: Alfabeta.
Sugiyono. (2014). Metode Penelitian Pendidikan Pendekatan Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta.
UU No. 10 Tahun 2009 Tentang Pariwisata dalam pasal 1 ayat 3
W.A dan Siti Fauziah (2016:17) Profesional waiter : Pramusaji ahli
