PELAKSANAAN STANDAR OPERASIONAL PROSEDUR PEMBERSIHAN KAMAR TAMU DENGAN PROTOKOL KESEHATAN DI ARDAN HOTEL BANDUNG
Keywords:
CHSE, Coronavirus19, SOPAbstract
The spread of the coronavirus outbreak that is so fast today in Indonesia has a great influence on the economy of the community is no exception also has an impact in the world of tourism and hotels in particular. Physical distancing, wearing masks, washing hands, using hand sanitizer and implementing health protocols based on CHSE are applied in hotels so as to change the Standards of Oprasional Cleaning Procedures in hotel areas including rooms. As Sailendra (2015:11) said "Standard Operating Procedures (SOPs) are guidelines used to ensure the operational activities of an organization or company run smoothly". SoPs must be implemented consistently from time to time, by anyone, and under any circumstances by all levels of governmental organizations. SoPs must have full commitment from all levels of the organization, from the lowest and highest levels.
References
Agusnawar. 2000. Operasional Tata Graha Hotel. Jakarta : PT Gramedia Pustaka utama
Agustinus, Darsono. 2011. Housekeeping Hotel. Jakarta : PT Gramedia.Widiasarana.
Anwar, Suroyo. 2009. Pemahaman Individu, Observasi, Checklist, Interview, Kuesioner dan Sasiometri. Yogayakarta : Pustaka Pelajar
Anwar, I. 2012 Dasar-Dasar Statiska. Bandung : Alfabeta
Bagyono. 2006. Management Housekeeping Hotel. Bandung : Alfabeta
Coutler, &. Robbins. 2007. Manajemen. Jakarta : PT Indeks.
Endah Nur Fatimah, dkk. 2015. Mudah Menyusun SOP. Indonesia : Pustaka Baru Press.
Indah Puji Hartatik,2014. Buku Pintar membuat SOP. Yogyakarta
Nazir, Mohammad. 2005. Metode Penelitian. Jakarta : Ghalia Indonesia.
Orbani, L. 2017. Housekeeping Passport. Yogyakarta : Andi Publisher.
Rumekso. 2005. Housekeeping Hotel Floor Section. Yogyakarta : Andi.
Sedarmayanti, H. 2002. Metedologi Penelitian. Bandung : Mandar Maju
Suardeyasasri. 2010. Metode Penelitian Kualitif. Jakarta : PT Gramedia
Sugiyono. 2016. Metode Penelitian Ilmiah Administrasi. Jakarta
Sulastiyono, A. 2011. Manajemen Penyelenggaraan Hotel. Bandung : Alfabeta, cv.
Rianse, Usman dan Abdi. 2011. Metodologi Penelitian Sosial dan Ekonomi : Teori dan Aplikasi. Bandung : Alfabeta
Tucker, G. Dan Schneider, M. 2000. The professional Housekeeper 4th Edition. USA : John Wiley & Son, Inc.