Kepuasan Pelanggan Di Bumi Sunda Resto Bandung
DOI:
https://doi.org/10.60038/jpv.v5i1.91Keywords:
Kepuasan, Restoran, PelangganAbstract
Customer satisfaction is an important aspect, especially in the restaurant
world, because ensuring customers are satisfied can keep the business running
and increase revenue, but in practice customer satisfaction is a point that is
rarely measured for one reason or another. The purpose of this research is to
determine the level of guest satisfaction at Bumi Sunda Resto. The method
used in this research is a descriptive method, namely a method that thoroughly
describes what happens at the research locus. A total of 43 samples were taken
using the Slovin formula. The results of this research showed that the
condition of guest satisfaction at Bumi Sunda Resto was stated to be
dissatisfied.
Keywords: Satisfaction, Custome, Restaurant
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