Competence For Butler Service At Padma Hotel Bandung
DOI:
https://doi.org/10.60038/jpv.v4i1.58Keywords:
kompetensi, butler, hotel padmaAbstract
This study aimed to identify and analyzed the state of Competence For Butler Service At Padma Hotel Bandung.
This research was conducted at Padma Hotel Bandung with a population of as many as 1 Front Office Manager and 11 Butler Section. The method used is descriptive analysis method using continum analysis.
The result of this study are as follows : 1) The state of Butler Knowledge at Padma Hotel Bandung it is Good categories, with an average score of 262,00; 2) The state of Skill it is Good categories, with an average score of 203,00; 3) The state of Attitude it is Average categories, with an average score of 221,00.
The Result of analysis are as follows: 1) Knowledge it is Fair categories; 2) Komitmen it is Fine categories; 3) Bentuk Pelaksanaan Mengikat is Fair categories; 4) Perananan Seluruh Unsur is Fine categories; 5) Penyempurnaan is Fair categories; 6) Pendokumentasian is Fair categories.
The conclusion of this study is shown to identify and analyzed implementation of Standard Operating Procedures For Waiters Service At Feast Restaurant Sheraton Bandung Hotel & Towers.
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